ELDORADO AREA WATER & SANITATION DISTRICT
2 North Chamisa Drive, Santa Fe, New Mexico 87508-9483
Public Rate Hearing held 3/27/2024
The District held a formal Public Rate Hearing presided over by Public Hearing Officer, Peter Gould, on Wednesday, March 27, 2024, in the EAWSD Public Conference Room located at 2 N. Chamisa Drive. Below you will find links to the transcript of the hearing, exhibits entered into the record, and the Hearing Officer's decision submitted to the District as of 4/18/24 .
CUSTOMER SERVICE & BILLING
Heather - Customer Service & Billing Supervisor
Heather is responsible for supervising functions within the department and provides direction for her team. She grew up in Ithaca, NY, and moved to Santa Fe in 2004. She enjoys reading, hiking, beading, time with family, her dogs, and her axoloti.
Bill Payment & Account Inquiries
EMERGENCY - After Hours & Holidays
Melinda - Customer Support Agent
Melinda grew up in a military family based out of San Diego. She actively volunteers in the community, working with Outreach Programs, public speaking, and property management. She loves hiking, yoga, meditation, going out on the boat, and spending time with her partner, 7 kids, and 4 grandchildren.
(505) 780-0090
Drop box: Two after-hours drop boxes: District office and Agora Shopping Center. Note: drop boxes are checked once a day, including weekends. The District does not assume responsibility for late or lost payments left in drop boxes.
NO CASH DEPOSITS should be left in drop boxes. Cash payments will only be accepted in person at the Customer Service and Billing Office. A receipt will be provided at the time of transaction.
By mail: If mailing in the payment, allow for 7-10 days for the payment to reach us. Mail to: Eldorado Area Water & Sanitation District | 2 North Chamisa Drive | Suite B | Santa Fe, NM 87508.
By phone: Payments can be made by calling 1-844-678-4544. Please be advised, the bill payment provider will charge a separate transaction fee of approximately $3.70 for their services, and you must be prepared to provide them with your 8-digit account number.
In Person: Visit during regular office hours (Mon.-Fri. 8 AM to 5 PM)
Payment portal: (EAWSD online account view & payment portal)
Your bank's online bill paying service: EAWSD is part of the Fiserv network. Search for
Eldorado, and your payment will be received electronically.