EYE-ON-WATER INFORMATION

A water meter is required for any account that receives water service from EAWSD

EyeOnWater & BEACON® Cellular Transmitters

  • About 96% of EAWSD customers have a cellular read transmitter at their meter. These transmitters communicate via the cloud to a designated website and require no manual reading. In some instances, where the cellular signal strength is weak, a manual read may be obtained, from time to time, for billing purposes. The cellular transmitter generates a communication signal once a day and the transmission takes seconds to upload to the cloud. EAWSD strongly encourages homeowners to register online for the EyeOnWater account so they can self-monitor their water usage and gain a greater understanding and control of their consumption patterns. The District does not have sufficient resources or staff to continuously monitor high water consumption or continuous flows for each of the District’s ~3,000 meters.  

 

NOTE:  District Policy #P17-06-02,  concerning Leak Adjustments and Payments, states that if you fail to set-up your EyeOnWater account and leak alert notification, it will make you ineligible for a leak adjustment should a leak occur.

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What can I expect to see with a meter that has a BEACON cellular transmitter?

  • BEACON cellular meters use a technology that provides updated usage information on a daily basis, which customers can access through a password-protected online account, EyeOnWater (EOW). Customers with BEACON meter transmitters are strongly encouraged to register for their EyeOnWater (EOW) account and set up a leak alert notification.

  • Generally, you will see more accurate readings and you’ll have the ability to self-monitor water use on a daily basis. This feature allows you to have greater control and flexibility in managing and meeting your goal if you don’t want to exceed a certain level or amount of water usage in a month.

  • EAWSD’s Billing and Customer Service department will provide customers with instructions to set up their EOW account. The leak alert notification allows the online program to notify you by email or text if a leak (continuous water flow over a 24-hour period) is detected.

  • The EyeOnWater program is supported in a mobile app for your phone or tablet, so you can have access to this information wherever you are. This is a great resource for seasonal residents.

  • Some customers with BEACON cellular transmitters have reported readings that they believe are higher than their old meters produced. This has to do with a device that is more sensitive than older technology. Any increases are linked directly to your water usage. If you have questions about a reading, contact the EAWSD Customer Service and Billing office at (505) 466-1085, Opt 1.
     

How does EyeOnWater know that I have a leak?

  • Once water passes through the meter, the register records movement on the dial similar to the odometer on your car. The transmitter houses a memory chip that retains meter readings on a time-stamp schedule. When there are differences in meter readings between time-stamps, the system is detecting movement. When the series of movements happen every hour over a 24-hour period, the program generates a leak alert notification to the registered email or phone number listed on the leak alert.  For this reason, EAWSD recommends setting the leak alert threshold at zero or no more than 3 gallons per hour.

 

  • If you are notified of a potential leak, EAWSD cannot advise where the leak is, nor can our staff recommend services. The EOW and leak alert notification are tools for our customers to be aware that the meter is registering flow every hour, which is a good indicator that water was left on or plumbing issues in your home. See our section on Water Leaks for more information and recommendations on troubleshooting leaks.
     

Resource link to a video that will help you better understand your EyeOnWater (EOW) account and leak alert notification is listed below:

       EyeOnWater – Overview (6:48 minutes)

       https://www.youtube.com/watch?v=RSW5FcB1nM0

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EyeOnWater - Frequently Asked Questions

 

What is EyeOnWater and what does it do?

  • EyeOnWater is a program/tool which a customer can set up to self-monitor their water usage and conservation efforts efficiently and effectively. EyeOnWater is supported on your desktop PC and in a mobile app for phones or tablets as well.

 

What does a “Leak Alert” refer to?

  • When EyeOnWater detects a continuous flow of water over a
    24-hour period, you will receive an alert. Because it is unusual for customers to use water each hour over a 24-hour period, the program will initiate an alert based on the information you entered when you set up your “Leak Alert” parameters. The word “leak” is a general term that is commonly known to be associated with a water issue resulting in an unexplained loss or use of water, but technically, the program is alerting you that it detects a continuous flow of water. It is the customer’s responsibility to troubleshoot what might be the cause of the continuous flow.
     

I received a leak alert from EyeOnWater. What do I do?

  • Please take a moment to assess your property. Examples of some common culprits to check are running toilets or faucets (including guest baths), home appliances that use water (water softeners, drip irrigation systems, ice machines, radiant floor heating, hoses open with a watering attachment, etc.). If the leak alert persists, try turning off the home’s emergency shut-off valve overnight, or for a few hours. This is helpful when troubleshooting where the continuous water flow is happening; inside or outside. It is important to remember the message is intended to alert you to check your property, and in most cases, the issue can be resolved by the homeowner. It is the homeowner’s responsibility to determine when to call a plumber or leak detector.
     

Could you tell me a good plumber or provider whom I can call?

  • EAWSD does not advise of or recommend professional services. It is always best to check with friends or neighbors who have been satisfied with the work performed by a particular contractor or vendor.
     

What if EyeOnWater is not working or does not show my water usage?

  • It is important to understand that communication from the meter transmitter occurs once a day, and the information you receive online is not given in real-time. If there is a lapse in communication for several days, then the issue could be one of two things: physical issues, i.e., the transmitter communication is being disrupted by vehicles, rocks, trash cans, weather (rain, snow, cloudy days), or broken wires in the meter can. Or technical issues such as poor cellular reception areas or a low battery. As a homeowner, it is good to understand the level of cellular reception you have at your property, maintain the water meter area free from debris, as well as verify with EAWSD what kind of transmitter is assigned to your property.
     

What type of meter does the District use?

  • All meters are mechanical. Each meter has a register attached to it and is recording water use when water passes through the meter from the District’s main distribution line to your residence. The transmitter is connected to the register, and about 96% of EAWSD’s properties are assigned with a cellular transmitter. Customers that live in areas with poor reception are most likely still assigned a manual read meter. If you are not sure what kind of meter you have, it is best to check with the Customer Service and Billing office.