ELDORADO AREA WATER & SANITATION DISTRICT
2 North Chamisa Drive, Santa Fe, New Mexico 87508-9483
IMPORTANT MESSAGE TO OUR CUSTOMERS
In an effort to prevent further spread of the Coronavirus (COVID-19), all routine customer service transactions will continue to be conducted by telephone (505) 466-1085, Opt. 1, or by email to customer.support@EAWSD.org. For payments or drop off of other documents, please continue to use the drop boxes located at the office or at the Agora. In-person visits are BY APPOINTMENT ONLY and masks are required.
We appreciate this consideration to our staff and community while we continue to work diligently in providing safe, reliable, and convenient services to each of you. Additional information provided by clicking this link.
WATER EMERGENCIES
Boil Water Notices
Usually, Boil Water Notices are issued when there is a possibility of bacterial contamination within the water system. Affected customers are notified when a Boil Water Notice is issued.
What does the District do if we issue a Boil Water Notice?
Depending on the size of the affected area, EAWSD uses some, or all, of the following notification methods. We may hand deliver notices door to door, or leave a small sign near the driveway, as well as post large signs at entrances to the affected area. Local newspapers, radio, and television stations may be notified, and announcements will be posted on this website. We also notify the New Mexico Environment Department with every occurrence.
Often times, a Boil Water Notice is issued owing to a line break. In case of a line break, repairing the break is the highest priority. Following repair, we flush the lines and collect bacteriological samples to check for possible contamination. When the lab results show that the water meets standards of safety, we then issue a Discontinue Boil Water Notice using the same methods listed above.
What does the water user do if there is a Boil Water Notice?
The New Mexico Environment Department has issued very clear instructions about what do to in case of a Boil Water Notice .