WATER LEAKS:  WHAT CAN YOU DO?

Leaks from pipes, plumbing fixtures and fittings are a significant source of water waste for many households.  Research has shown that the typical home can lose 2,000 to 20,000 gallons of water per year due to leaks from these sources.  In addition, undetected leaks in service lines and plumbing under a home can be an even larger source of water loss. In a recent, 12-month period, 114 EAWSD customers claimed leaks that were estimated to total 6.4 million gallons, or an average of 56,000 gallons per customer.  For the homeowner, this may be expensive and may ultimately cause damage to the home.  For our community, fixing these leaks is an important opportunity for conservation.

Some leaks are obvious, such as dripping faucets, toilet leaks and leaking water heaters. Unfortunately, many leaks can go undetected for years because the source of the leak is not visible.

Suggestions for minimizing leaks
  • Regularly check your household plumbing, faucets, showerheads and toilets for dripping or running water and fix any leaks immediately.

  • Regularly check your drip irrigation system (emitters) for leaks, and put it on a timer so that it operates only as often as needed.  Do not activate an irrigation system until early or mid-May while there is still risk of freezing temperatures.  Do not leave hoses and irrigation systems pressurized when not in use.

  • Investigate any unexplained wet spots on the ground near your home.

  • Have someone check your house regularly if you are gone for an extended period of time.  If no water is needed while you are away, such as for a heating system, turn off the water to your home at your main water shut-off valve.  If your home does not have a main water shut-off inside the home, have a plumber install one and make sure everyone in the home knows where it is located.

  • Check the water use on your monthly bill from the District, and watch for any unexplained, sudden increase in water use. 

  • If you have a new Beacon meter, regularly monitor water usage on your EyeOnWater account, and program the meter to alert you by email or text if the meter detects a leak in your plumbing.

  • If you suspect a leak, call your plumber to identify its location and cause.  It is important to keep in mind that the District’s field technicians cannot locate or fix any leaks on the customer's side of the meter since that is considered part of your household plumbing system.

  • If you experience a leak that results in a significant increase in your water bill, ask our staff about the District’s Leak Adjustment Policy and special payment plan.

For more information on identifying sources of slow water loss and finding leaks, see Quick Steps for Water Conservation.

Leak Adjustment Policy

EAWSD recognizes that there are sometimes cases of large leaks on the customer's side of the meter and has developed a policy to provide limited relief in such cases. To read the policy, Click here.  Please note,  EAWSD is not allowed to cancel charges owing to the anti-donation clause in the New Mexico State Constitution.

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