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EAWSD provides clean, safe, and reliable water services to almost 3,000 customers in the unincorporated area around Eldorado in Santa Fe County, New Mexico.

District Updates
News & Notices
Telephone Numbers/Email

STAGE 1 Water Restrictions Lifted Effective 9/1/2022

Click here for the District's updated and Board approved version of WRAMP. 

EAWSD Board Meetings are routinely scheduled for the first and third Thursdays of each month.  These meetings are held at the District office and are open to the public. Please see the calendar for updates or changes to this schedule.

The next Board Meeting is March 16th at 7pm via Zoom. 

Important Information about ongoing Projects

Verano Conchas Loop Pipeline Replacement 

Starting August 2022 through March 2023

The scope of the project includes the installation of over 6,000 feet of new
6-inch waterline and 200 new water service laterals, as both reach the end
of their expected useful service life. While not a complicated project, it will involve some project coordination and cooperation from homeowners residing in this area.
On August 2, 2022, area residents were invited to and participated in a neighborhood meeting where the District and its contractor shared details regarding project schedules. (See ZOOM meeting below)

Link to more information and a detailed map:

November 8, 2022


Introducing EAWSD's New Alert Notification

EAWSD Alert will serve as the official notification system to communicate

with our customers during an emergency situation that can impact water service to your home. EAWSD strongly urges all of our customers

2022 Nov 7_RAVE Alert Logo.jpg

to ENROLL in this program to receive important emergency notifications. *Please note: If you already receive notifications from the City of Santa Fe or have the Smart911 App on your phone, you do not need to register twice! Under Settings within the app, you will find our Alert System and can add it to your notifications list. 

To enroll, click on the following EAWSD Alert Registration URL or click on the EAWSD Alert Logo that you see towards the top of this section. Once you click on the Registration URL link, the following actions are required. 

  • Indicate how you want to be notified: by text, email, and/or voice message

  • Add your service address to receive geo-targeted alerts

If you ever need to update your emergency notification preferences, click here: Update Notification Preferences. This will allow you to log into your account and make those changes. 

Please note that EAWSD is committed to sending emergency notifications only when deemed necessary and/or the notification is time sensitive (i.e. service outage due to a water main break or any other natural disaster that could impact water service to our customers). 

Still have questions? Visit the FAQ page from this link: EAWSD Alert FAQ

March 28, 2022

2022 Water Quality Report

The annual Water Quality Report for water treated in 2021, also referred to as the Consumer Confidence Report (CCR), is available for viewing by clicking on the button below. More information can be obtained by emailing the EAWSD Customer Service and Billing Office at or by calling (505) 466-1085 Opt. 1 and requesting that a hard copy be mailed to you. 

Customer Service & Billing

    (505) 466-1085 (Option 1)


    (505) 466-2411 (Option 2)

Reporting a problem AFTER business hours or on holidays:

    (505) 780-0090

Hours of Operation

Monday - Friday

    8:00 am - 5:00 pm (MT)

    Closed Holidays (see calendar)

2 North Chamisa Drive 
Santa Fe, New Mexico  87508 - 9483

Common Questions

What is our water hardness?

Generally, the water hardness in Eldorado is about 300-350 parts per million or milligrams per liter. This is also equivalent to about 17-20 grains per gallon. If you wish to soften your tap water with a commercially available water softener, the installer will want to know this water hardness level in order to properly adjust the softener. Link to other FAQs about your water.

Please CLICK BELOW for an important checklist if you are selling your home and need to close out your EAWSD account. 

Do you need assistance with your water bill?  

Click on any of the links below for some options to consider. 

2-1-1- of Northern NM - Payment Assistance

NM Help

NM Rent & Utility Assistance

NM Home Fund

Update *Contact Information on your EAWSD Account - Please DO NOT use this for EAWSD Alert. This is for contact info. only. 

Disclaimer: Please be advised that your email address may be used to notify you of water alerts or other important District events. As a water utility, we are obligated to send water alerts for your safety and protection. The water alerts are separate from billing notifications. If you have opted out from receiving billing notifications, we will do our best to remove your name from that list as soon as possible, but you will continue to receive water alerts and/or notifications. 

Thank you for updating your contact information.

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