EAWSD provides clean, safe, and reliable water services to almost 3,000 customers in the unincorporated area around Eldorado in Santa Fe County, New Mexico.

District Updates

STAGE 1 Water Restrictions Lifted Effective 9/1/2022

Click here for the District's current WRAMP. The updated version of WRAMP is on hold and will be published at a later time. 


EAWSD Board Meetings are routinely scheduled for the first and third Thursdays of each month.  These meetings are held at the District office and are open to the public. Please see the calendar for updates or changes to this schedule.

Next Meeting is Oct. 20, 2022

March 1, 2022

 Pilot Rain Barrel Rebate Program

Starting March 1, 2022, EAWSD introduces a pilot rain barrel rebate program for the purchase of NEW rain barrels. Since this is the first time a program of this type has been introduced in our community, we expect to encounter some unknown challenges in the first phase, but our staff is prepared to make this conservation effort a success for all, so please be patient. The link below will take you to the application and program requirements. The application can also be picked up at the Customer Service & Billing office at 2 North Chamisa Drive. The District is excited to partner with the community and looks forward to your participation!

Important Information about upcoming Projects

Verano Conchas Loop Pipeline Replacement 

Starting August 2022 through March 2023

The scope of the project includes the installation of over 6,000 feet of new
6-inch waterline and 200 new water service laterals, as both reach the end
of their expected useful service life. While not a complicated project, it will involve some project coordination and cooperation from homeowners residing in this area. On August 2, 2022, area residents were invited to and participated in a neighborhood meeting where the District and its contractor shared details regarding project schedules. (See ZOOM meeting below)

Link to more information and a detailed map:

 Santa Fe County Pipeline Extension 

Starting May through December 2022

Many of you may have already taken note that contractors are mobilizing at the Tank 4 Site near Avenida Del Monte Alto and Avenida Vista Grande and also near the District's Well 2A/2B Site (starting point) on Alcalde Road and Avenida De Compadres, to begin construction of this project. Once completed, this project will provide a much-needed source of supplemental water supply to the Eldorado Community.

Link to more information and a detailed map:

News & Notices

September 19, 2022

Update on September 28, 2022:

All Giardia tests came back negative. 

Since having been made aware of the concern last Friday morning, the District General Manager has been in regular communication with our Drinking Water Compliance Manger, Operations Manager, Board members and others in regard to concerns raised about potential reported Giardia in the District’s water system.  Although we continue to follow up in investigating this concern, our current assessment is that the likelihood of Eldorado water being the source of Giardia contamination is low for the following reasons:


  • We are required by the State to take eight monthly Bac-T tests for fecal and e-coli contamination. All tests have been negative.  This is not a direct test for Giardia but because the source of Giardia is fecal contamination, it is a strong indicator that we do not have a significant Giardia outbreak in the water system.

  • Eldorado’s groundwater system is fully enclosed, significantly reducing the chance of contamination.

  • Eldorado Water District maintains a chlorine residual throughout the system.

  • Eldorado Water District has no previously confirmed Giardia cases identified with the water supply.

  • Any confirmed case of Giardia requires reporting by the physician to the New Mexico Department of Health (NMDOH) within 24 hours.   Per the e-mail below from NMDOH, there has only been one confirmed case of Giardia from an Eldorado resident in the past three months, the source of which is expected to be out of country.


The District is now following up with Giardia specific testing, the results of which are expected to be available in about a week. Please contact Customer Service at (505) 466-1085 (Option 1) if you have additional questions concerning this matter.


Steve King



From Anna M. Stadelman:

We spoke earlier about your concern regarding a reported giardia outbreak in El Dorado associated with the public drinking water. My colleagues just reviewed the data and found that there has been one laboratory-confirmed case of giardia from an El Dorado resident in the past three months. Notes from this investigation indicate that exposure to giardia was likely not in the United States.


Hope that assuages the concerns in the community!










Telephone Numbers/Email

Customer Service & Billing

    (505) 466-1085 (Option 1)



    (505) 466-2411 (Option 2)


Reporting a problem AFTER business hours or on holidays:

    (505) 780-0090

Hours of Operation

Monday - Friday

    8:00 am - 5:00 pm (MT)

    Closed Holidays (see calendar)

2 North Chamisa Drive 
Santa Fe, New Mexico  87508 - 9483

Common Questions

What is our water hardness?

Generally, the water hardness in Eldorado is about 300-350 parts per million or milligrams per liter. This is also equivalent to about 17-20 grains per gallon. If you wish to soften your tap water with a commercially available water softener, the installer will want to know this water hardness level in order to properly adjust the softener. Link to other FAQs about your water.

March 28, 2022

2022 Water Quality Report

The annual Water Quality Report for water treated in 2021, also referred to as the Consumer Confidence Report (CCR), is available for viewing by clicking on the button below. More information can be obtained by emailing the EAWSD Customer Service and Billing Office at customer.support@EAWSD.org or by calling (505) 466-1085 Opt. 1 and requesting that a hard copy be mailed to you. 

Please CLICK BELOW for an important checklist if you are selling your home and need to close out your EAWSD account. 

Fire Prevention Links: 

Do you need assistance with your water bill?  New Mexico Rental Assistance Program through Department of Finance and Administrations Local Government Division and Santa Fe County CONNECT Community Services could help. Please CLICK on the buttons below for the direct links. 

Update *Contact Information on your EAWSD Account

Disclaimer: Please be advised that your email address may be used to notify you of water alerts or other important District events. As a water utility, we are obligated to send water alerts for your safety and protection. The water alerts are separate from billing notifications. If you have opted out from receiving billing notifications, we will do our best to remove your name from that list as soon as possible, but you will continue to receive water alerts and/or notifications. 

Thank you for updating your contact information.