ELDORADO AREA WATER & SANITATION DISTRICT
2 North Chamisa Drive, Santa Fe, New Mexico 87508-9483
IMPORTANT MESSAGE TO OUR CUSTOMERS
February 1, 2023: Annual Water Main Flushing started February 1st, (Mon. through Fri., 8:30 AM to 4:00 PM) and is now set to conclude by March 31st due to weather delays. Water main flushing is an annual maintenance operation that helps remove mineral sediments and improve overall water quality. Flushing activities will take place throughout the entire water system.
EAWSD provides clean, safe, and reliable water services to almost 3,000 customers in the unincorporated area around Eldorado in Santa Fe County, New Mexico.
District Updates
News & Notices
Telephone Numbers/Email
STAGE 1 Water Restrictions Lifted Effective 9/1/2022
Click here for the District's updated and Board approved version of WRAMP.
The next Board Meeting is March 16th at 7pm via Zoom.
Important Information about ongoing Projects
Verano Conchas Loop Pipeline Replacement
Starting August 2022 through March 2023
The scope of the project includes the installation of over 6,000 feet of new
6-inch waterline and 200 new water service laterals, as both reach the end
of their expected useful service life. While not a complicated project, it will involve some project coordination and cooperation from homeowners residing in this area.
On August 2, 2022, area residents were invited to and participated in a neighborhood meeting where the District and its contractor shared details regarding project schedules. (See ZOOM meeting below)
Link to more information and a detailed map:
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Drinking Water State Revolving Loan Fund (DWSRLF / NMFA) Project Sign
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ZOOM Link to cloud recording of the August 2 Neighborhood Meeting. Password for Access: jYz!45ha
November 8, 2022
Introducing EAWSD's New Alert Notification
System
EAWSD Alert will serve as the official notification system to communicate
with our customers during an emergency situation that can impact water service to your home. EAWSD strongly urges all of our customers
to ENROLL in this program to receive important emergency notifications. *Please note: If you already receive notifications from the City of Santa Fe or have the Smart911 App on your phone, you do not need to register twice! Under Settings within the app, you will find our Alert System and can add it to your notifications list.
To enroll, click on the following EAWSD Alert Registration URL or click on the EAWSD Alert Logo that you see towards the top of this section. Once you click on the Registration URL link, the following actions are required.
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Indicate how you want to be notified: by text, email, and/or voice message
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Add your service address to receive geo-targeted alerts
If you ever need to update your emergency notification preferences, click here: Update Notification Preferences. This will allow you to log into your account and make those changes.
Please note that EAWSD is committed to sending emergency notifications only when deemed necessary and/or the notification is time sensitive (i.e. service outage due to a water main break or any other natural disaster that could impact water service to our customers).
Still have questions? Visit the FAQ page from this link: EAWSD Alert FAQ
March 28, 2022
2022 Water Quality Report
The annual Water Quality Report for water treated in 2021, also referred to as the Consumer Confidence Report (CCR), is available for viewing by clicking on the button below. More information can be obtained by emailing the EAWSD Customer Service and Billing Office at customer.support@EAWSD.org or by calling (505) 466-1085 Opt. 1 and requesting that a hard copy be mailed to you.
Customer Service & Billing
(505) 466-1085 (Option 1)
Administration
(505) 466-2411 (Option 2)
Reporting a problem AFTER business hours or on holidays:
(505) 780-0090
Hours of Operation
Monday - Friday
8:00 am - 5:00 pm (MT)
Closed Holidays (see calendar)
2 North Chamisa Drive
Santa Fe, New Mexico 87508 - 9483
Common Questions
What is our water hardness?
Generally, the water hardness in Eldorado is about 300-350 parts per million or milligrams per liter. This is also equivalent to about 17-20 grains per gallon. If you wish to soften your tap water with a commercially available water softener, the installer will want to know this water hardness level in order to properly adjust the softener. Link to other FAQs about your water.
Fire Prevention Links:
Do you need assistance with your water bill?
Click on any of the links below for some options to consider.
2-1-1- of Northern NM - Payment Assistance