Customer Service and Billing
| <h3>Bill Payment & Account Inquiries</h3> | |
|---|---|
| By Phone: | (505) 466-1085 (opt. 1) |
| By Email: | Customer.support@EAWSD.org |
| Emergency | After Hours & Holidays: (505) 780-0090 |
| Payment Portal: | <a href="https://ipn4.paymentus.com/cp/elnm">Paymentus: Pay Bill<a> |
|---|---|
| Drop Box | Two after-hours drop boxes: District office and Agora Shopping Center. Note: drop boxes are checked once a day, including weekends. The District does not assume responsibility for late or lost payments left in drop boxes. |
| Cash Deposits | <strong> No Cash Deposits should be left in drop boxes.</strong> Cash Payments will only be accepted in person at the Customer Service and Billing Office. A receipt will be provided at the time of transaction. |
| By mail | If mailing in the payment, <strong>allow for 7-10 days</strong> for the payment to reach us. Mail to: Eldorado Area Water & Sanitation District | 2 North Chamisa Drive | Suite B | Santa Fe, NM 87508. |
| By phone: | Call 1-833-615-3419 to make a payment by phone. |
| In Person: | Visit during regular office hours (Mon.-Fri. 8 AM to 5 PM) |
| Your bank's online bill paying service: | EAWSD is part of the Fiserv network. Search for Eldorado, and your payment will be received electronically. |
